What is the biggest obstacle you face in communicating the impact of environmental tobacco smoke?
One the smoke-free policy goes into effect, it is important to continue to promote the policy. This means increased signs, awareness, newsletter articles, site maps that show where smoking is allowed, communicating with workers that come into the property and serve tenants and Management needs to react swiftly to early violations.
A few problems have come up when tenants were not sure how to file a complaint. They did not know there was a complaint form and simply mentioned a violation to maintenance staff. Then they were frustrated when the violation was not addressed. COMMUNICATION is key!!! Let everyone know what is happneing and how to maintain a smoke-free poliy for the property.