You mentioned that you had great retention with your program - can you tell me why you think that was? Did you offer any type of incentive?
The incentives were the vacuum cleaner, bedding and cleaning supplies and knowing they would receive weatherization interventions and the carpet removal. WX alone and looking forward to comfort is a great incentive.
Also, the CHWs form close relationships with their clients and that helps with retention because the clients want to stay in touch with thei CHWs